Eltham Leisure Centre

After a long day running our renovation business, visiting Eltham Leisure Centre was a good way to unwind. The centre felt clean and well managed. The facilities were easy to use and well maintained. The atmosphere helped us relax and reset after work. Staff were friendly and helpful. A solid place to switch off and recharge.

Love the pool and the baby swim class, great change facilities, HATE the new booking system! I've missed out on 3 classes since the new booking system was rolled out with no warning, no instructions on how it would work, no communication! I managed to book one class through the Web form, but I have not been able to teach the centre by phone at all despite so many phone calls. When they booked my class from my contact via the Web form they said someone would be at reception to help with future bookings but no one showed! I figured out on my own how to add a family member because I kept getting a fault when trying to book baby swim class that said I was the wrong age!!! Obviously it's always going to be a parent booking the class for a 4 to 12 month old! Now I've missed classes because the booking hadn't gone through. I turned up to the centre with my baby and was turned away! Reception said this has happened to multiple parents! The least the centre could do is make a usable client interface and give directions on how to use the system PRIOR to rolling it out. I'm relatively tech capable, I feel very sorry for older people trying to use this system. I'm very reluctant to enrol my other kids for swimming lessons if we're going to have so many issues and physically be turned away!

I’ve been disappointed with the gym at Eltham Leisure Centre, especially considering it is meant to serve a large local community. The main issue is the lack of essential equipment. For popular machines and stations there appears to be only one of each. In a commercial gym, having at least two of these high-demand pieces of equipment should be standard, as members often have to wait or adjust their workouts around availability. Hygiene is also a serious concern. The bench press bar, in particular, is extremely dirty. Even after wiping it down multiple times, the wipe still comes away black, which suggests the equipment is not being cleaned properly or often enough. Ventilation is another problem. The gym often feels stuffy, with poor air circulation and an unpleasant smell, which makes workouts uncomfortable. Overall, the centre has good potential, but the gym urgently needs more equipment, better cleaning standards, and improved ventilation to provide members with a safe and comfortable training environment.

I've been a member at this gym for 9 years now and enough is enough. Zero machines have been replaced in this time, zero upgrades, equipment constantly out of order, handles falling appart, unstable benches, AC not working through the heat of summer, now most of the aleady overcrowded free weight section is closed off for an extended period of time... all for $52 a fortnight. Multiple complaints over the last few years with ZERO action taken. Other gyms part of the aligned leisure group have had all equipment updated, gym upgrades, but not Eltham..

Unfortunately, my experience here has declined significantly over time. Membership prices continue to rise, while the quality of service and facilities has gone down. I was a long-term member, but after repeated negative experiences, I decided to cancel. Much of the gym equipment is outdated and frequently out of order. The sauna and steam room are 90% of the time unhygienic, with people going straight from them into the pool, which is quite off-putting. The floors are also consistently dirty, and lifeguards often appear disengaged and inattentive. A particularly disappointing experience was when my bag was stolen. Rather than offering support or assistance, staff focused on questioning whether I was a member and why my bag wasn’t locked, which is called VICTIM BLAMING Overall, the facility is below average for the price. At $52 per fortnight, I would rather spend my money somewhere that prioritises cleanliness, safety, and respectful customer service, including being greeted with a smile and hello. It’s also time for Carmel and a few of the other ladies to retire, or look into work that doesn’t involve dealing with other human beings. They obviously are in the wrong field.