Tutoring For Excellence

★★★★★2.0

Whilst the actual tutoring was a benefit to my daughter, getting bills itemized never happened after several requests. All very confusing ,If you cancel tutoring with the tutor you will still be billed as the tutor is not an actual employee??? (nice out there), would not recommend as they are hard to deal with and maxed out my credit card so i missed an interstate funeral because of the convoluted system, no empathy Go elsewhere !!!

★★★★★1.0

DO NOT USE Tutoring for Excellence. The tutoring was sub-standard, parent communication poor, the terms unreasonably inflexible, and the interactions unpleasant. But most of all, when we cancelled after a year and thousands of dollars in fees, they KEPT OUR MONEY under cover of “terms and conditions”. Buyer beware. We engaged them for our daughter for the 2025 school year. Across three children we’ve had hundreds of hours of tutoring with multiple providers. We know what good tutoring looks like. This was not it. 1. Poor quality tutoring Sessions were largely tutor-led monologues with minimal opportunity for engagement. In English, the tutor set weekly creative writing tasks but provided little meaningful feedback, despite our repeated request that our daughter be taught how to analyse texts using literary devices — her key weakness. In maths, there was plenty of chatting but little structured teaching, and algebra (our main concern) was never properly addressed. Our daughter ultimately told us she was not learning. That defeats the entire purpose. 2. No proper lesson feedback to parents Every other tutoring service we’ve used provides brief written feedback after each lesson — what was covered, gaps identified, and next steps. Tutoring for Excellence refuses to make this part of the service. When we pushed, we were told they had “been in business 30 years” and were not changing. Feedback was eventually provided, but at the expense of lesson time — and it amounted to little more than copied curriculum content with no qualitative insight. For a premium hourly rate, this is unacceptable. 3. Rigid cancellation rules You must hold prepaid credit at all times and are automatically charged in 6-hour blocks. Cancellation only becomes effective once all credit is used at a minimum of one hour per week. In plain English: once they have your money, you’re taking lessons whether you want them or not. No meaningful flexibility for illness or holidays. Zero discretion. 4. Aggressive, clause-driven communication All correspondence is framed around sub-clauses of their terms. No commercial judgement. No relationship focus. Just “as per clause 2.4”. The sales process presents one impression; the operational reality is rigid and robotic. 5. The clincher — they kept unused credit At the end of a full year — having paid thousands — we decided before the new school year not to continue. Due to timing, they had auto-charged another 6 hours. We had 5 unused hours ($475) on file. We requested a refund. They refused. After significant pushback, they offered to retain $210 as an “administration fee” for services never delivered. After further pressure, they reduced that to $142 as a “goodwill gesture”. There was no goodwill in it. We were long-standing, reliable clients. They chose to end the relationship by keeping part of our unused money. Retaining hundreds of dollars for services not provided is a break fee in everything but name. It may sit inside their terms, but it is not fair and not customer-centric. If you are comfortable prepaying in blocks, being locked into rigid cancellation mechanics, receiving limited feedback, and potentially forfeiting unused credit, proceed. If not, there are many tutoring providers who are flexible, communicative and commercially reasonable. We strongly recommend you look elsewhere.

★★★★★1.0

This is really a scam. No one should get the tutors for their children from these people. I just made a an inquiry about a tutor for my daughter. The y took my Credit card details to find a tutor. I didn't like the tutor they selected. I have cancelled the tutors service (daughter didn't take any single lesson). I phone the company to inform that I don't need the service as well as informed the tutor that I didn't require the service. These people charged me $123.42 for nothing from my Credit card. I'm going to make a complain to fair trading too. Please be aware...

★★★★★1.0

I thought I was the only one with a bad experience but should've checked google reviews before getting their service! thank god i am out of it! the way they behave and conduct themselves is nowhere near good customer service and seriously need to learn how to deal with customers before running the business! I was out of reach for a month and when i called them back they literally charged me as to why i didn't receive their call and they were about to cancel my service anyway etc in the most degrading manner possible. good luck having any profits with lack of empathy, courtesy and professionalism. UPDATE: I did send a feedback email asking for further action regarding such behaviour but never heard back, which is why I thought it would be better to provide future customers with a warning before they get involved.

★★★★★1.0

BEWARE!! Took my money, waited 4 weeks, unable to do their job promised and allocate me a tutor. When I explained I could wait no longer as we were now mid term they refused to refund my deposit! Definitely would not recommend!